You are always welcome to contact us with your questions and comments.
What information do we collect about you and why?
When you visit our website for informational purposes, only limited data will be processed to provide you with the website itself.
If you purchase books from our webshop, create a customer account or subscribe to our newsletter, further personal data will be processed in the scope of such services.
We will not use your data to track you or inflict on you any “targeted” or “personalised” advertisements.
Informational use of the website
When you visit for informational purposes, we automatically collect some information about you. Only in limited cases will this contain personal data. Examples include the time and date of your requests; your device type, screen resolution and browser version; and your IP address.
This information is used to provide an effective service (e.g. to adapt our website to the needs of your device) and to guarantee the website’s stability and security.
It is anonymized immediately and any personally identifiable information is erased.
Making purchases and registration for our services
Our website offers a web shop, the option to open a customer account and the option to subscribe to our newsletter.
When you subscribe to our newsletter we collect your name and email address.
When you place an order through the web shop, we collect your name, billing address, shipping address, email address, and phone number.
Your payment details (i.e. your credit/debit card number, name on card and expiry date) are collected not by Hawthorn Press but by our online payments processor
Secure Trading, whose payment gateway sits between our website and the bank of our distributor Booksource. Secure Trading encrypts all your data to ensure it cannot be read by anyone else. For your security, authorisation on all orders will be checked with the credit card company before books are despatched.
When using the web shop you can also choose to set up a customer account where you can save addresses and check order information. With regard to the registration of an account and its subsequent use, we process your name and email plus log-in and password details.
We will use the personal data you give to us to provide you with the services and information offered through the website or which you request (i.e. to administer your order or to keep in contact with you about our news).
Information about the specific instances that require registration
Your customer account keeps your personal information for future purchases and other activity. You can see and edit your details at any time (except you cannot change your username). Website administrators can also see and edit that information. If you wish to delete your account, please contact us at firstname.lastname@example.org. You will receive an email asking you to verify the request.
With your email address you can subscribe to our newsletter that provides you with the latest news about our books. Your email address will be retained as long as you subscribe to our newsletter. You can unsubscribe from this service by opting out via the link provided in each newsletter.
When do we share your information?
Your personal data will only be disclosed to a third party to the extent necessary to fulfill our contractual relationship (if at all). For example, when you make a purchase we use Secure Trading to process your payment, and Booksource to fulfil your order.
We use the MailChimp service to deliver our email newsletters.
We may disclose your personal data if legally required to do so (for example if required by a court order).
How long do we keep your information?
Your personal data will be kept for the shortest time possible to fulfil the purpose for which we have collected it and as long as required by law.
Where do we store your personal information?
Your information may be held at our offices, or on secure servers owned by our data processing partners, all in the EEA (European Economic Area).
If you subscribe to our newsletter, a copy of your contact data is stored by Mailchimp, a U.S.-based company. Mailchimp complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework.
You are entitled to view, edit, or delete the personal data that we hold about you. Please send your request to email@example.com.