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Frequently Asked Questions

Our standard post and packing rates are as follows:

  • UK: £3 for the first book, plus 50p for each additional book up to a maximum of £10.00.
  • Europe: Postage costs are based on the weight of your order and calculated in your shopping basket.
  • Rest of World: Postage costs are based on the weight of your order and calculated in your shopping basket.

Orders are fulfilled by Booksource, our distributor in the UK.

Books are despatched within 1–2 working days. The following give an estimation of delivery times from receipt of order:

  • UK: 2–3 working days.
  • Europe: 7–12 working days.
  • Rest of the world: 10–18 working days.

For EU orders, VAT is added at the relevant rates for books, which range from 0% in Ireland to 25% in Denmark). This means parcels can be delivered without undue delays and customs fees. Transactions must be below €150 (about £125 or 6–8 books).

If you are ordering books for delivery outside of the UK and the EU your consignment may be subject to import duties and taxes, which are levied once the shipment reaches your country.

Within 30 days of receipt of your order, you may return any book in its original condition for a full refund.

If the book is damaged or defective, or there has been a processing error (you have received the wrong book), please contact us right away by email info@hawthornpress.com or by telephone (01453 757 040) to arrange a return and replacement.

If you’ve changed your mind on your purchase and wish to return it, please email info@hawthornpress.com, quoting your order details.

Please note that Hawthorn Press cannot pay return postage costs unless there has been a processing error or the book is damaged or defective.

If you have difficulty with the shopping basket or have a question about your order, please e-mail nathan@hawthornpress.com