Confronting Conflict

A first-aid kit for handling conflict

Friedrich Glasl

Conflict costs! When tensions and differences are ignored they grow into conflict, injuring relationships, groups and organisations. So, how can we tackle conflict successfully?

Confronting Conflict is authoritative and up to date, containing new examples, exercises theory and techniques.

You can start by assessing the symptoms and causes of conflict, and ask, 'Am I fanning the flames?' And then consider, 'How can I behave constructively rather than attack or avoid others?'

Here are tools to; Analyse symptoms, types, causes of conflict, hot or cold, personal chemistry, structure or environment; understand how temperaments affect conflicts, what can you do?; acknowledge when you have a conflict, understand conflict escalation, how to lessen conflict through changing behaviour, attitudes and perceptions; practise developing considerate confrontation, seizing golden moments, strenthening empathy and much, much more.